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Service Request

Request a service call with an experienced technical expert.

 

Some common issues can be troubleshot quickly and easily using our FAQ. If you can’t resolve the problem yourself, you can submit a service request below. A technician will give you a call back, then book an in-person visit if necessary.

 

Personal Details

 

Product Details

To confirm your product is within warranty please complete the following details

Please enter an amount using the format 499.50 for a purchase price of $499.50
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Description of the issue

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Is your Real Flame fire outside the warranty?